Putting users front and center with UX design
With a growing team of UX designers at Ductus in Skellefteå, we are strengthening our focus on user-centered development. But what does this really mean for our customers and development teams?
Identifying the customer’s real needs
Too many IT projects face delays when the final delivery does not match the customer’s needs or expectations. At Ductus, we aim to deliver solutions that not only meet customer requirements but also create real value. By involving experienced UX designers early in the process, we ensure a deep understanding of user needs and can design efficient, user-friendly solutions.
Laying the path for development
Our UX designers act almost like product owners, where their initial insights shape the roadmap that guides development and delivery. By working closely with customers and focusing on end users—whether a machine operator or a system analyst—they ensure the solution is both intuitive and functional.
Working with UX benefits both our customers and development teams. Through prototyping and validating ideas before coding begins, we can deliver solutions faster and more cost-effectively. A well-thought-out design from the start also creates the right conditions for agile workflows, allowing necessary adjustments throughout the project.
Design methodology to meet user needs
One of Ductus’ designers is Stina Olofsson, who has previously worked with UX at SAS, Zettle by PayPal, and Netlight.
“I’m passionate about understanding user needs and creating the best possible experience. It’s all about identifying the problems before we start developing wireframes and mock-ups. This makes it easier for customers to understand the solution, and we can make adjustments before the heavy development work begins,” says Stina.
She is currently working on a project at LKAB, where the users are shaft inspectors. “It’s different from designing for consumers, but the design methodology is the same—understanding the users and their workflows to create an effective solution.”
User focus early in the process
Tommy Grevfe, UX designer at Ductus in Skellefteå, also sees major benefits in having a design-driven workflow.
“Many customers are great at identifying problems but don’t always know how to solve them. That’s where design methodology makes a big difference. Through our interviews and sketches, we can develop the best solution with a holistic view of the customer’s operations. Involving users early in the process also makes implementation much smoother,” says Tommy.
He also highlights the advantages for development teams: “Developers appreciate having a well-documented design plan, so they can focus more on writing world-class code.”
Want to Learn More?
Would you like to know how our UX design team can help you? Get in touch, and we’ll be happy to tell you more!
