Service Desk
Our Service Desk service functions as a central point of contact for all types of IT support, with a focus on high resolution rates at the first line. Whether it’s remote support or on-site support, we guarantee fast and efficient solutions through our well-developed process and methodology. We ensure full traceability for every case and have extensive experience in delivering customized support services that meet our customers’ needs.
By implementing our Service Desk, you can free up time and resources to focus on your core business, while we handle everything from daily issues to incidents and escalations when necessary.
Examples of roles and expertise we offer:
- Service Desk Manager: Responsible for the overall management and optimization of servicedesk processes.
- Service Desk Agents: Provide first-class support and resolve most issues at the first line.
- Onsite Technicians: Provide on-site technical support to quickly solve more complex problems.
- Incident Manager: Ensures that incidents are managed efficiently and in accordance with agreed SLA levels.
- Problem Manager: Works proactively to identify root causes and prevent recurring issues.
- ITIL Expert: Implements best practices and ITIL processes to optimize your IT support.
We offer a flexible Service Desk solution tailored to your specific needs, with a focus on delivering fast and sustainable solutions that keep your IT environment stable and user-friendly.
Contact us today to discover how our Service Desk can strengthen your support function and optimize your IT operations.