{"id":16365,"date":"2017-12-19T20:15:53","date_gmt":"2017-12-19T19:15:53","guid":{"rendered":"https:\/\/stage.dataductus.com\/?p=16365"},"modified":"2024-09-26T10:45:23","modified_gmt":"2024-09-26T09:45:23","slug":"natverks-applikationsovervakning-med-fokus-pa-anvandarupplevelsen","status":"publish","type":"post","link":"https:\/\/ductus.global\/sv\/natverks-applikationsovervakning-med-fokus-pa-anvandarupplevelsen\/","title":{"rendered":"N\u00e4tverks- &#038; applikations\u00f6vervakning med fokus p\u00e5 anv\u00e4ndarupplevelsen"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:300px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-ductus-blue-background-color has-background-dim-80 has-background-dim\"><\/span><img decoding=\"async\" width=\"1000\" height=\"507\" src=\"https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network.jpeg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" data-object-position=\"50% 50%\" style=\"object-position:50% 50%;\" srcset=\"https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network.jpeg 1000w, https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network-300x152.jpeg 300w, https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network-768x389.jpeg 768w, https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network-99x50.jpeg 99w, https:\/\/ductus.global\/wp-content\/uploads\/2021\/09\/network-840x426.jpeg 840w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-ductus-white-color has-text-color has-link-color wp-elements-852aa93410dfa14fcdebe303b2e41f19\">INSIGHT<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-center has-ductus-white-color has-text-color has-link-color wp-elements-7446532d37e5570e16191a0772970147\" style=\"font-size:42px;font-style:normal;font-weight:600\">N\u00e4tverks- &amp; applikations\u00f6vervakning med fokus p\u00e5 anv\u00e4ndarupplevelsen<\/h1>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-spacer\" style=\"height: 30px\"><\/div>\n\n\n<p class=\"has-preamble-font-size\">N\u00e4r man bed\u00f6mer kvalitet m\u00e5ste man ta alltid den s\u00e5 kallade WYMIWYG-effekten i beaktande \u2013 <em>What you measure is what you get<\/em>. Inom n\u00e4tverks- och applikations\u00f6vervakning b\u00f6r man dock inte (bara) fokusera p\u00e5 det som \u00e4r l\u00e4tt att m\u00e4ta. Nyckeltal som \u00e4r l\u00e4tta att m\u00e4ta \u00e4r exempelvis: \u00c4r servern ig\u00e5ng? Kan anv\u00e4ndare komma \u00e5t access-punkterna? F\u00e5r anv\u00e4ndaren ett positivt svar p\u00e5 sin HTTP-beg\u00e4ran? Vad man hellre b\u00f6r m\u00e4ta \u00e4r saker som: \u00c4r anv\u00e4ndarupplevelsen bra? Uppfyller vi viktiga aff\u00e4rskrav? Kan vi bli mer proaktiva ist\u00e4llet f\u00f6r att i on\u00f6dan spendera resurser p\u00e5 incidenthantering? Med andra ord b\u00f6r man \u00f6vervaka med slutanv\u00e4ndarens upplevelse i fokus.<\/p>\n\n\n\n<p>N\u00e4tverks- och applikations\u00f6vervakning lider vanligen av tv\u00e5 problem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>F\u00f6r m\u00e5nga \u201dfalskt positiva\u201d larm. <\/strong>Om man fokuserar p\u00e5 vad man kan m\u00e4ta snarare \u00e4n vad man b\u00f6r m\u00e4ta genereras enorma m\u00e4ngder larm som kr\u00e4ver n\u00e5gon form av (kostsam) uppf\u00f6ljning, \u00e4ven om problemet egentligen inte alls beh\u00f6ver \u00e5tg\u00e4rdas<\/li>\n\n\n\n<li><strong>F\u00f6r f\u00e5 relevanta problemindikatorer.<\/strong> Trots ett enormt fl\u00f6de av larm lyckas vi inte \u00f6vervaka och f\u00f6lja upp de viktigaste aspekterna. \u00c4r anv\u00e4ndarupplevelsen bra? Uppfyller vi viktiga aff\u00e4rskrav?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-molntjanster-och-mobilitet-okar-overvakningens-komplexitet\">Molntj\u00e4nster och mobilitet \u00f6kar \u00f6vervakningens komplexitet<\/h3>\n\n\n\n<p>Dessutom leder den snabba utvecklingen mot molntj\u00e4nster, fler leverant\u00f6rer och nya konsumtionsm\u00f6nster till nya \u00f6vervakningsbehov. Levererar SaaS-leverant\u00f6ren (Software as a Service) verkligen den upptid som utlovas? N\u00e4r en server inte fungerar, ligger ansvaret d\u00e5 hos min Infrastructure as a Service-leverant\u00f6r (IaaS), eller b\u00f6r jag ringa n\u00e4tverksleverant\u00f6ren? Om slutanv\u00e4ndare klagar p\u00e5 v\u00e5ra inhouse-appar, upplever de brister i det grafiska anv\u00e4ndargr\u00e4nssnittet p\u00e5 sina enheter (BYOD-enheter?) eller har vi i sj\u00e4lva verket ett problem p\u00e5 backend-sidan?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fokusera-pa-anvandarupplevelsen\">Fokusera p\u00e5 anv\u00e4ndarupplevelsen<\/h3>\n\n\n\n<p>Modern \u00f6vervakningsteknik erbjuder ett brett spektrum av l\u00f6sningar. Vi kan flytta ert fokus fr\u00e5n olika protokoll och IT-komponenter, till att ist\u00e4llet rikta in er p\u00e5 anv\u00e4ndarupplevelsen och era \u00f6vergripande aff\u00e4rsm\u00e5l. Vi kan m\u00e4ta vad anv\u00e4ndarna sj\u00e4lva upplever, med andra ord mjukvarans prestanda p\u00e5 deras sk\u00e4rmar. N\u00e4r ni m\u00e4ter de indikatorer som \u00e4r viktigast ur ett aff\u00e4rsperspektiv kan ni b\u00e4ttre kontrollera era molntj\u00e4nster och andra applikationer eller tj\u00e4nster som ni anv\u00e4nder.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fokusera-pa-affarskritiska-parametrar\">Fokusera p\u00e5 aff\u00e4rskritiska parametrar<\/h3>\n\n\n\n<p>Traditionell \u00f6vervakning \u00e4r v\u00e4ldigt v\u00e4rdefull s\u00e5 l\u00e4nge m\u00e5len \u00e4r klart definierade. Exempel p\u00e5 kalibrering som \u00e4r viktig \u00e4r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e4tverkskomponenter som anv\u00e4nder fabriksinst\u00e4llningar utg\u00f6r ofta en stor s\u00e4kerhetsrisk. Om du bara \u00f6vervakar enheternas tillg\u00e4nglighet, snarare \u00e4n deras tillg\u00e4nglighet i ett korrekt konfigurerat l\u00e4ge, skapar \u00f6vervakningen en falsk s\u00e4kerhet snarare \u00e4n ett \u00e4ndam\u00e5lsenligt skydd.<\/li>\n\n\n\n<li>\u00d6vervakning av servertid \u00e4r fundamentalt i en IaaS-milj\u00f6. \u00c4nd\u00e5 \u00e4r det ofta inte den viktigaste parametern ur ett aff\u00e4rsperspektiv. Ta till exempel en tj\u00e4nst som k\u00f6rs p\u00e5 flera servrar simultant, en s\u00e5dan tj\u00e4nst p\u00e5verkas inte n\u00f6dv\u00e4ndigtvis av att en enda server g\u00e5r ner. Sj\u00e4lva applikationen m\u00e5ste dock fungera utan problem. D\u00e4rf\u00f6r blir \u00f6vervakning p\u00e5 applikationsniv\u00e5 nyckeln, medan larm relaterade till prestanda f\u00f6r enskilda servrar kan vara direkt kontraproduktiva.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-slutsatser\">Slutsatser<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fokusera p\u00e5 anv\u00e4ndarupplevelsen f\u00f6r slutanv\u00e4ndaren snarare \u00e4n enskilda tekniska komponenter. Detta hj\u00e4lper er att f\u00f6rb\u00e4ttra prestandan p\u00e5 era IT-tj\u00e4nster.<\/li>\n\n\n\n<li>Genom att minska m\u00e4ngden falskt positiva larmsignaler i st\u00e4ndigt v\u00e4xande larmstr\u00f6mmar sparar IT-organisationer pengar och levererar st\u00f6rre v\u00e4rde.<\/li>\n\n\n\n<li>R\u00e4tt konfigurerade \u00f6vervakningsverktyg hj\u00e4lper IT-organisationer att identifiera hot i f\u00f6rv\u00e4g, snarare \u00e4n att spendera tid och resurser p\u00e5 incidenter.<\/li>\n<\/ul>\n\n\n\n<p>P\u00e5 Ductus erbjuder v\u00e5ra erfarna team b\u00e5de operativa och r\u00e5dgivande tj\u00e4nster inom \u00f6vervakning. 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L4,8.236V6h16V8.236z\"><\/path><\/svg><\/a><\/li><\/ul><\/div><\/nav>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e4r man bed\u00f6mer kvalitet m\u00e5ste man ta alltid den s\u00e5 kallade WYMIWYG-effekten i beaktande \u2013 What you measure is what you get. Inom n\u00e4tverks- och applikations\u00f6vervakning b\u00f6r man dock inte (bara) fokusera p\u00e5 det som \u00e4r l\u00e4tt att m\u00e4ta. Nyckeltal som \u00e4r l\u00e4tta att m\u00e4ta \u00e4r exempelvis: \u00c4r servern ig\u00e5ng? Kan anv\u00e4ndare komma \u00e5t access-punkterna? [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":16367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4177,4179],"tags":[4260],"class_list":["post-16365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights-sv","category-insights-it-services","tag-applikationsdrift"],"acf":[],"_links":{"self":[{"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/posts\/16365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/comments?post=16365"}],"version-history":[{"count":1,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/posts\/16365\/revisions"}],"predecessor-version":[{"id":32430,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/posts\/16365\/revisions\/32430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/media\/16367"}],"wp:attachment":[{"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/media?parent=16365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/categories?post=16365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ductus.global\/sv\/wp-json\/wp\/v2\/tags?post=16365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}